Refund and Returns Policy – welcoxwear.com

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This Refund and Returns Policy applies to all purchases made from WELCOX ENTERPRISES PRIVATE LIMITED (“we”, “our”, “us”) through our website.

By placing an order, you agree to the terms outlined below.

1. Overview

We aim to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions mentioned below.

Our return window is valid for 7 days from the date of delivery.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unwashed, and in original condition
All original tags, labels, and packaging must be intact
The product must not be damaged or altered after delivery
Return request must be raised within 7 days of delivery

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

Used, washed, or worn products
Products without original tags or packaging
Fabrics that have been cut, stitched, or customized
Products damaged due to customer misuse
Items marked as non-returnable (if applicable)

4. Return Process

To initiate a return:

Contact us at info@welcoxwear.com or call 8448304483
Provide your order number and reason for return
Our team will review and approve your request
Once approved, return instructions will be shared

Depending on your location, we may arrange a pickup or ask you to ship the product.

5. Inspection and Approval

All returned items are subject to quality inspection
Refund or exchange will be processed only after approval
If the product does not meet return conditions, it may be sent back to you

6. Exchanges

We offer exchanges under the following conditions:

Size does not fit
Incorrect product delivered
Product is damaged or defective

Exchange is subject to product availability.
If the requested item is unavailable, a refund will be processed.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong product:

Notify us within 48 hours of delivery
Share clear images/videos for verification

We will arrange a replacement or full refund at no additional cost.

8. Refunds

Once your return is received and approved:

Refund will be processed within 5–7 working days
Refund will be credited to your original payment method

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your payment provider or bank
Processing delays may occur depending on your provider

If the issue persists, contact us at info@welcoxwear.com

10. Cash on Delivery (COD) Orders

For COD orders:

Refunds will be processed via bank transfer or UPI
You may be required to share your bank details

11. Shipping Charges

Original shipping charges (if any) are non-refundable
Return shipping cost may be deducted unless the return is due to our error
In case of damaged or incorrect product, no charges will be applied

12. Order Cancellation

Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible
You may initiate a return after delivery if eligible

13. Contact Us

For any queries related to returns, refunds, or exchanges, please contact:

WELCOX ENTERPRISES PRIVATE LIMITED
📧 Email: info@welcoxwear.com
📞 Phone: 8448304483

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ABOUT US

At WelcoxWear, fashion is more than just clothing — it is comfort, confidence and everyday style for the whole family. We create collections for men, women and kids that blend quality, modern trends and practicality. Our goal is to help every individual express their personality through clothing that feels good and looks great.